Your online prices come from your POS menu, but price changes do not flow through on their own. When prices change in your POS and the online menu hasn't been re-synced, orders can come through at the old price, and a big enough difference can stop an order from reaching your kitchen entirely.
When you change prices:
Step 1 — Update the prices in your POS and publish/save.
Step 2 — Let us know at 518-255-7617. That's it. We'll sync your online menu so the new prices show for customers.
If your paper menu or online menu is priced differently from your POS on purpose (some restaurants do this), tell us. We can set specific online prices for you so the two never conflict.